{"id":6761,"date":"2025-10-13T10:05:19","date_gmt":"2025-10-13T03:05:19","guid":{"rendered":"https:\/\/vietnamexplore.vn\/?page_id=6761"},"modified":"2025-10-22T16:54:30","modified_gmt":"2025-10-22T09:54:30","slug":"chinh-sach-van-chuyen-giao-nhan","status":"publish","type":"page","link":"https:\/\/vietnamexplore.vn\/vi\/chinh-sach-van-chuyen-giao-nhan\/","title":{"rendered":"Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n &#038; giao nh\u1eadn"},"content":{"rendered":"<h3 data-start=\"422\" data-end=\"455\">\u00a0V\u1eadn chuy\u1ec3n kh\u00e1ch du l\u1ecbch<\/h3>\n<ul data-start=\"457\" data-end=\"1220\">\n<li data-start=\"457\" data-end=\"666\">\n<p data-start=\"459\" data-end=\"666\">Vietnam Explore cung c\u1ea5p v\u00e0 b\u1ed1 tr\u00ed ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng ch\u01b0\u01a1ng tr\u00ecnh tour (xe du l\u1ecbch, t\u00e0u, m\u00e1y bay, ca n\u00f4, xe \u0111i\u1ec7n, v.v.) theo \u0111\u00fang n\u1ed9i dung \u0111\u00e3 th\u1ecfa thu\u1eadn trong h\u1ee3p \u0111\u1ed3ng ho\u1eb7c m\u00f4 t\u1ea3 tour.<\/p>\n<\/li>\n<li data-start=\"667\" data-end=\"830\">\n<p data-start=\"669\" data-end=\"830\">T\u1ea5t c\u1ea3 ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n \u0111\u01b0\u1ee3c <strong data-start=\"704\" data-end=\"760\">\u0111\u1ea3m b\u1ea3o an to\u00e0n k\u1ef9 thu\u1eadt, v\u1ec7 sinh v\u00e0 b\u1ea3o hi\u1ec3m \u0111\u1ea7y \u0111\u1ee7<\/strong>, tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam v\u1ec1 giao th\u00f4ng v\u00e0 du l\u1ecbch.<\/p>\n<\/li>\n<li data-start=\"831\" data-end=\"982\">\n<p data-start=\"833\" data-end=\"982\">L\u00e1i xe v\u00e0 h\u01b0\u1edbng d\u1eabn vi\u00ean do Vietnam Explore b\u1ed1 tr\u00ed \u0111\u1ec1u c\u00f3 nghi\u1ec7p v\u1ee5 chuy\u00ean m\u00f4n, t\u00e1c phong l\u1ecbch s\u1ef1 v\u00e0 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 du kh\u00e1ch trong su\u1ed1t h\u00e0nh tr\u00ecnh.<\/p>\n<\/li>\n<li data-start=\"983\" data-end=\"1220\">\n<p data-start=\"985\" data-end=\"1220\">Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng (k\u1eb9t xe, th\u1eddi ti\u1ebft x\u1ea5u, s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt, thay \u0111\u1ed5i c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn t\u1ea3i), Vietnam Explore c\u00f3 quy\u1ec1n <strong data-start=\"1110\" data-end=\"1152\">\u0111i\u1ec1u ch\u1ec9nh ph\u01b0\u01a1ng ti\u1ec7n ho\u1eb7c l\u1ecbch tr\u00ecnh<\/strong> nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1227\" data-end=\"1276\">Giao nh\u1eadn t\u00e0i li\u1ec7u, v\u00e9, x\u00e1c nh\u1eadn d\u1ecbch v\u1ee5<\/h3>\n<ul data-start=\"1278\" data-end=\"1972\">\n<li data-start=\"1278\" data-end=\"1459\">\n<p data-start=\"1280\" data-end=\"1459\">Sau khi Qu\u00fd kh\u00e1ch ho\u00e0n t\u1ea5t \u0111\u0103ng k\u00fd v\u00e0 thanh to\u00e1n, Vietnam Explore s\u1ebd g\u1eedi <strong data-start=\"1352\" data-end=\"1369\">x\u00e1c nh\u1eadn tour<\/strong>, <strong data-start=\"1371\" data-end=\"1391\">phi\u1ebfu thanh to\u00e1n<\/strong>, <strong data-start=\"1393\" data-end=\"1412\">voucher d\u1ecbch v\u1ee5<\/strong> ho\u1eb7c <strong data-start=\"1418\" data-end=\"1432\">v\u00e9 \u0111i\u1ec7n t\u1eed<\/strong> qua email ho\u1eb7c tin nh\u1eafn.<\/p>\n<\/li>\n<li data-start=\"1460\" data-end=\"1583\">\n<p data-start=\"1462\" data-end=\"1583\">T\u1ea5t c\u1ea3 th\u00f4ng tin x\u00e1c nh\u1eadn \u0111\u1ec1u c\u00f3 gi\u00e1 tr\u1ecb nh\u01b0 <strong data-start=\"1507\" data-end=\"1527\">v\u00e9 tham gia tour<\/strong> v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c Qu\u00fd kh\u00e1ch ki\u1ec3m tra k\u1ef9 ngay khi nh\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n<\/li>\n<li data-start=\"1584\" data-end=\"1795\">\n<p data-start=\"1586\" data-end=\"1795\">Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t (\u0111\u1eb7t tour g\u1ea5p, ho\u1eb7c kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u b\u1ea3n in), Vietnam Explore c\u00f3 th\u1ec3 <strong data-start=\"1689\" data-end=\"1721\">giao tr\u1ef1c ti\u1ebfp t\u1ea1i v\u0103n ph\u00f2ng<\/strong> ho\u1eb7c <strong data-start=\"1727\" data-end=\"1792\">g\u1eedi b\u1ea3n m\u1ec1m qua c\u00e1c \u1ee9ng d\u1ee5ng li\u00ean l\u1ea1c (Zalo, Email, WhatsApp)<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1796\" data-end=\"1972\">\n<p data-start=\"1798\" data-end=\"1972\">Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p <strong data-start=\"1833\" data-end=\"1896\">th\u00f4ng tin li\u00ean h\u1ec7 ch\u00ednh x\u00e1c (s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, \u0111\u1ecba ch\u1ec9)<\/strong> \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c giao nh\u1eadn th\u00f4ng tin, v\u00e9 v\u00e0 l\u1ecbch tr\u00ecnh kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1979\" data-end=\"2022\">\u00a0Th\u1eddi gian v\u00e0 ph\u01b0\u01a1ng th\u1ee9c giao nh\u1eadn<\/h3>\n<ul data-start=\"2024\" data-end=\"2489\">\n<li data-start=\"2024\" data-end=\"2166\">\n<p data-start=\"2026\" data-end=\"2166\">Vietnam Explore cam k\u1ebft g\u1eedi to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u x\u00e1c nh\u1eadn tour trong v\u00f2ng <strong data-start=\"2095\" data-end=\"2114\">24 gi\u1edd l\u00e0m vi\u1ec7c<\/strong> sau khi nh\u1eadn \u0111\u1ee7 thanh to\u00e1n ho\u1eb7c x\u00e1c nh\u1eadn \u0111\u1eb7t ch\u1ed7.<\/p>\n<\/li>\n<li data-start=\"2167\" data-end=\"2339\">\n<p data-start=\"2169\" data-end=\"2339\">Tr\u01b0\u1eddng h\u1ee3p c\u1ea7n giao nh\u1eadn tr\u1ef1c ti\u1ebfp (\u0111\u1ed1i v\u1edbi tour \u0111o\u00e0n ho\u1eb7c h\u1ee3p \u0111\u1ed3ng l\u1edbn), nh\u00e2n vi\u00ean c\u1ee7a ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 s\u1eafp x\u1ebfp th\u1eddi gian v\u00e0 \u0111\u1ecba \u0111i\u1ec3m thu\u1eadn ti\u1ec7n cho kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<li data-start=\"2340\" data-end=\"2489\">\n<p data-start=\"2342\" data-end=\"2489\">N\u1ebfu Qu\u00fd kh\u00e1ch kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin x\u00e1c nh\u1eadn sau th\u1eddi gian tr\u00ean, vui l\u00f2ng li\u00ean h\u1ec7 ngay v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2496\" data-end=\"2525\">Tr\u00e1ch nhi\u1ec7m v\u00e0 l\u01b0u \u00fd<\/h3>\n<ul data-start=\"2527\" data-end=\"2989\">\n<li data-start=\"2527\" data-end=\"2688\">\n<p data-start=\"2529\" data-end=\"2688\">Vietnam Explore kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p th\u00f4ng tin x\u00e1c nh\u1eadn b\u1ecb th\u1ea5t l\u1ea1c, ch\u1eadm tr\u1ec5 ho\u1eb7c sai l\u1ec7ch do kh\u00e1ch h\u00e0ng cung c\u1ea5p sai th\u00f4ng tin li\u00ean h\u1ec7.<\/p>\n<\/li>\n<li data-start=\"2689\" data-end=\"2815\">\n<p data-start=\"2691\" data-end=\"2815\">Vi\u1ec7c thay \u0111\u1ed5i ph\u01b0\u01a1ng ti\u1ec7n, gi\u1edd kh\u1edfi h\u00e0nh, \u0111i\u1ec3m \u0111\u00f3n s\u1ebd \u0111\u01b0\u1ee3c <strong data-start=\"2750\" data-end=\"2779\">th\u00f4ng b\u00e1o s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3<\/strong> qua c\u00e1c k\u00eanh li\u00ean l\u1ea1c \u0111\u00e3 \u0111\u0103ng k\u00fd.<\/p>\n<\/li>\n<li data-start=\"2816\" data-end=\"2989\">\n<p data-start=\"2818\" data-end=\"2989\">Kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3 m\u1eb7t \u0111\u00fang gi\u1edd t\u1ea1i \u0111i\u1ec3m \u0111\u00f3n theo quy \u0111\u1ecbnh. Vietnam Explore kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m n\u1ebfu kh\u00e1ch \u0111\u1ebfn tr\u1ec5, t\u1ef1 \u00fd thay \u0111\u1ed5i \u0111i\u1ec3m \u0111\u00f3n ho\u1eb7c b\u1ecf tour m\u00e0 kh\u00f4ng th\u00f4ng b\u00e1o.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0V\u1eadn chuy\u1ec3n kh\u00e1ch du l\u1ecbch Vietnam Explore cung c\u1ea5p v\u00e0 b\u1ed1 tr\u00ed ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng ch\u01b0\u01a1ng tr\u00ecnh tour (xe du l\u1ecbch, t\u00e0u, m\u00e1y bay, ca n\u00f4, xe \u0111i\u1ec7n, v.v.) theo \u0111\u00fang n\u1ed9i dung \u0111\u00e3 th\u1ecfa thu\u1eadn trong h\u1ee3p \u0111\u1ed3ng ho\u1eb7c m\u00f4 t\u1ea3 tour. T\u1ea5t c\u1ea3 ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n \u0111\u01b0\u1ee3c&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6761","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages\/6761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/comments?post=6761"}],"version-history":[{"count":5,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages\/6761\/revisions"}],"predecessor-version":[{"id":6873,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages\/6761\/revisions\/6873"}],"wp:attachment":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/media?parent=6761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}