{"id":3095,"date":"2024-10-17T17:20:51","date_gmt":"2024-10-17T10:20:51","guid":{"rendered":"http:\/\/vietnamexplore.vn\/?page_id=3095"},"modified":"2025-11-25T16:30:27","modified_gmt":"2025-11-25T09:30:27","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/vietnamexplore.vn\/vi\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"

Ch\u00e0o m\u1eebng Qu\u00fd kh\u00e1ch \u0111\u1ebfn v\u1edbi Vietnam Explore<\/strong><\/em><\/a>!
D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c \u0111i\u1ec1u kho\u1ea3n cam k\u1ebft, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, b\u1ea3o h\u00e0nh d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a Qu\u00fd kh\u00e1ch khi tham gia tour, s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 du l\u1ecbch c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n

1. Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i \u2013 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3<\/h3>\n
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    Vietnam Explore cam k\u1ebft ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd t\u1ea5t c\u1ea3 khi\u1ebfu n\u1ea1i, ph\u1ea3n h\u1ed3i, y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng t\u1eeb 8h s\u00e1ng \u0111\u1ebfn 21h t\u1ed1i h\u00e0ng ng\u00e0y<\/strong>.<\/p>\n<\/li>\n

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    Trong tr\u01b0\u1eddng h\u1ee3p ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c ho\u1eb7c ng\u00e0y l\u1ec5, y\u00eau c\u1ea7u s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0 x\u1eed l\u00fd v\u00e0o ng\u00e0y l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/p>\n<\/li>\n<\/ul>\n

    2. Th\u1eddi h\u1ea1n cam k\u1ebft \/ hi\u1ec7u l\u1ef1c cam k\u1ebft d\u1ecbch v\u1ee5<\/h3>\n
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      Hi\u1ec7u l\u1ef1c cam k\u1ebft \u0111\u01b0\u1ee3c t\u00ednh t\u1eeb ng\u00e0y Qu\u00fd kh\u00e1ch k\u00fd h\u1ee3p \u0111\u1ed3ng tour \/ x\u00e1c nh\u1eadn d\u1ecbch v\u1ee5<\/strong>.<\/p>\n<\/li>\n

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      M\u1ecdi cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng tour, d\u1ecbch v\u1ee5 \u0111i k\u00e8m (nh\u01b0 v\u1eadn chuy\u1ec3n, h\u01b0\u1edbng d\u1eabn vi\u00ean, l\u1ecbch tr\u00ecnh\u2026) \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong su\u1ed1t th\u1eddi gian di\u1ec5n ra tour \/ d\u1ecbch v\u1ee5.<\/p>\n<\/li>\n<\/ul>\n

      3. X\u00e1c nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 khi\u1ebfu n\u1ea1i<\/h3>\n
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        Khi Qu\u00fd kh\u00e1ch g\u1eedi y\u00eau c\u1ea7u khi\u1ebfu n\u1ea1i, ch\u00fang t\u00f4i s\u1ebd x\u00e1c minh n\u1ed9i dung<\/strong> d\u1ef1a tr\u00ean h\u1ee3p \u0111\u1ed3ng tour, th\u00f4ng tin \u0111\u0103ng k\u00fd, \u1ea3nh\/ video ch\u1ee9ng minh (n\u1ebfu c\u00f3) v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb b\u00ean \u0111\u1ed1i t\u00e1c d\u1ecbch v\u1ee5 (nh\u00e0 cung c\u1ea5p v\u1eadn chuy\u1ec3n, kh\u00e1ch s\u1ea1n, H\u01b0\u1edbng d\u1eabn vi\u00ean\u2026).<\/p>\n<\/li>\n

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        Y\u00eau c\u1ea7u khi\u1ebfu n\u1ea1i ch\u1ec9 \u0111\u01b0\u1ee3c ghi nh\u1eadn khi Qu\u00fd kh\u00e1ch cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin c\u1ea7n thi\u1ebft: m\u00e3 tour, t\u00ean kh\u00e1ch h\u00e0ng, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, m\u00f4 t\u1ea3 chi ti\u1ebft s\u1ef1 c\u1ed1, h\u00ecnh \u1ea3nh ho\u1eb7c video (n\u1ebfu c\u00f3).<\/p>\n<\/li>\n<\/ul>\n

        4. Quy tr\u00ecnh ti\u1ebfp nh\u1eadn & x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/h3>\n

        a. Ti\u1ebfp nh\u1eadn t\u00ecnh tr\u1ea1ng<\/strong><\/p>\n

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          B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfp nh\u1eadn th\u00f4ng tin, kh\u1ea3o s\u00e1t n\u1ed9i dung khi\u1ebfu n\u1ea1i t\u1eeb Qu\u00fd kh\u00e1ch.<\/p>\n<\/li>\n

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          N\u1ebfu c\u00f3 th\u1ec3, Qu\u00fd kh\u00e1ch g\u1eedi h\u00ecnh \u1ea3nh, video ho\u1eb7c m\u00f4 t\u1ea3 chi ti\u1ebft s\u1ef1 c\u1ed1 \u0111\u1ec3 h\u1ed7 tr\u1ee3 x\u00e1c minh nhanh h\u01a1n.<\/p>\n<\/li>\n<\/ul>\n

          b. X\u1eed l\u00fd n\u1ed9i b\u1ed9 & ph\u1ed1i h\u1ee3p \u0111\u1ed1i t\u00e1c<\/strong><\/p>\n

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            Ch\u00fang t\u00f4i s\u1ebd l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn n\u1ed9i b\u1ed9 ho\u1eb7c nh\u00e0 cung c\u1ea5p li\u00ean quan (c\u00f4ng ty v\u1eadn chuy\u1ec3n, kh\u00e1ch s\u1ea1n, h\u01b0\u1edbng d\u1eabn vi\u00ean, d\u1ecbch v\u1ee5 \u0111\u1ecba ph\u01b0\u01a1ng\u2026) \u0111\u1ec3 x\u00e1c minh nguy\u00ean nh\u00e2n ph\u00e1t sinh s\u1ef1 c\u1ed1.<\/p>\n<\/li>\n

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            Vietnamexplore c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i n\u1ebfu ph\u00e1t hi\u1ec7n thi\u1ebfu c\u0103n c\u1ee9, sai th\u00f4ng tin, vi ph\u1ea1m \u0111i\u1ec1u kho\u1ea3n \u0111\u00e3 k\u00fd ho\u1eb7c do nguy\u00ean nh\u00e2n kh\u00e1ch quan b\u1ea5t kh\u1ea3 kh\u00e1ng.<\/p>\n<\/li>\n<\/ul>\n

            c. Th\u1eddi gian x\u1eed l\u00fd & ph\u1ea3n h\u1ed3i<\/strong><\/p>\n

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              Ch\u00fang t\u00f4i cam k\u1ebft \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u trong v\u00f2ng 3 \u2013 5 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> k\u1ec3 t\u1eeb khi ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin khi\u1ebfu n\u1ea1i.<\/p>\n<\/li>\n

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              Trong tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p c\u1ea7n ph\u1ed1i h\u1ee3p nhi\u1ec1u b\u00ean, th\u1eddi gian x\u1eed l\u00fd t\u1ed1i \u0111a c\u00f3 th\u1ec3 k\u00e9o d\u00e0i nh\u01b0ng kh\u00f4ng qu\u00e1 15 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t.<\/p>\n<\/li>\n

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              K\u1ebft qu\u1ea3 x\u1eed l\u00fd (b\u1ed3i ho\u00e0n, h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 thay th\u1ebf, mi\u1ec5n ph\u00ed d\u1ecbch v\u1ee5 b\u1ed5 sung, ho\u1eb7c t\u1eeb ch\u1ed1i khi\u1ebfu n\u1ea1i) s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o r\u00f5 r\u00e0ng b\u1eb1ng v\u0103n b\u1ea3n (email, SMS, \u0111i\u1ec7n tho\u1ea1i\u2026) t\u1edbi Qu\u00fd kh\u00e1ch.<\/p>\n<\/li>\n<\/ul>\n

              5. Cam k\u1ebft \u0111\u1ed5i, h\u1ed7 tr\u1ee3, b\u1ed3i th\u01b0\u1eddng<\/h3>\n
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                N\u1ebfu s\u1ef1 c\u1ed1 \u0111\u00fang do l\u1ed7i Vietnam Explore ho\u1eb7c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 m\u00e0 vi ph\u1ea1m h\u1ee3p \u0111\u1ed3ng (v\u00ed d\u1ee5: thi\u1ebfu d\u1ecbch v\u1ee5, h\u1ee7y chuy\u1ebfn, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00f4ng nh\u01b0 cam k\u1ebft), Qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u \u0111\u1ed5i d\u1ecbch v\u1ee5 t\u01b0\u01a1ng \u0111\u01b0\u01a1ng<\/strong>, gi\u1ea3m gi\u00e1<\/strong>, mi\u1ec5n ph\u00ed b\u1ed5 sung<\/strong> ho\u1eb7c b\u1ed3i th\u01b0\u1eddng th\u00edch h\u1ee3p<\/strong>.<\/p>\n<\/li>\n

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                M\u1ee9c b\u1ed3i th\u01b0\u1eddng t\u1ed1i \u0111a t\u01b0\u01a1ng \u1ee9ng v\u1edbi gi\u00e1 tr\u1ecb d\u1ecbch v\u1ee5 b\u1ecb \u1ea3nh h\u01b0\u1edfng (ph\u1ea7n \u0111\u00e3 thanh to\u00e1n nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng).<\/p>\n<\/li>\n

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                Vietnam Explore kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p:
                \u2002\u2002+ S\u1ef1 c\u1ed1 x\u1ea3y ra do thi\u00ean tai, th\u1eddi ti\u1ebft b\u1ea5t th\u01b0\u1eddng, h\u1ee7y chuy\u1ebfn bay do l\u00fd do an ninh, quy\u1ebft \u0111\u1ecbnh h\u00e0nh ch\u00ednh c\u1ee7a nh\u00e0 ch\u1ee9c tr\u00e1ch.
                \u2002\u2002+ H\u00e0nh vi vi ph\u1ea1m h\u1ee3p \u0111\u1ed3ng ho\u1eb7c quy \u0111\u1ecbnh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng (\u0111i mu\u1ed9n, b\u1ecf ch\u01b0\u01a1ng tr\u00ecnh, t\u1ef1 \u00fd r\u1eddi tour\u2026).
                \u2002\u2002+ Thi\u1ec7t h\u1ea1i ph\u00e1t sinh do khuy\u1ebft \u0111i\u1ec3m, sai s\u00f3t th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng (v\u00ed d\u1ee5: sai t\u00ean, sai ng\u00e0y, cung c\u1ea5p th\u00f4ng tin c\u00e1 nh\u00e2n kh\u00f4ng \u0111\u00fang, thi\u1ebfu).<\/p>\n<\/li>\n<\/ul>\n

                6. \u0110i\u1ec1u kho\u1ea3n t\u1eeb ch\u1ed1i x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/h3>\n

                Y\u00eau c\u1ea7u khi\u1ebfu n\u1ea1i s\u1ebd b\u1ecb t\u1eeb ch\u1ed1i trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/p>\n

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                  Qu\u00e1 th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o quy \u0111\u1ecbnh trong h\u1ee3p \u0111\u1ed3ng \/ \u0111i\u1ec1u ki\u1ec7n tr\u00ean website.<\/p>\n<\/li>\n

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                  Kh\u00f4ng cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin, b\u1eb1ng ch\u1ee9ng c\u1ea7n thi\u1ebft.<\/p>\n<\/li>\n

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                  S\u1ef1 c\u1ed1 ph\u00e1t sinh do kh\u00e1ch h\u00e0ng vi ph\u1ea1m n\u1ed9i quy, t\u1ef1 \u00fd r\u1eddi \u0111o\u00e0n, t\u1ef1 \u00fd thay \u0111\u1ed5i ch\u01b0\u01a1ng tr\u00ecnh, m\u1ea5t t\u00e0i s\u1ea3n c\u00e1 nh\u00e2n do s\u01a1 su\u1ea5t c\u00e1 nh\u00e2n.<\/p>\n<\/li>\n

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                  S\u1ef1 c\u1ed1 do c\u00e1c y\u1ebfu t\u1ed1 b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 thi\u00ean tai, d\u1ecbch b\u1ec7nh, \u0111\u00ecnh tr\u1ec7 giao th\u00f4ng, ch\u00ednh s\u00e1ch nh\u00e0 n\u01b0\u1edbc.<\/p>\n<\/li>\n<\/ul>\n

                  7. Li\u00ean h\u1ec7 \u2013 h\u1ed7 tr\u1ee3 khi\u1ebfu n\u1ea1i<\/h3>\n

                  N\u1ebfu Qu\u00fd kh\u00e1ch c\u00f3 y\u00eau c\u1ea7u khi\u1ebfu n\u1ea1i, g\u00f3p \u00fd ho\u1eb7c c\u1ea7n h\u1ed7 tr\u1ee3, xin vui l\u00f2ng li\u00ean h\u1ec7:<\/p>\n

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                    Hotline: +84 972 090 501<\/p>\n<\/li>\n

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                    Email h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng: mdvietnamexplore@gmail.com<\/p>\n<\/li>\n

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                    \u0110\u1ecba ch\u1ec9 v\u0103n ph\u00f2ng: 09 B\u00ecnh Th\u00e1i 2, ph\u01b0\u1eddng C\u1ea9m L\u1ec7, \u0110\u00e0 N\u1eb5ng<\/p>\n<\/li>\n

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                    Th\u1eddi gian l\u00e0m vi\u1ec7c: 8h \u2013 21h h\u00e0ng ng\u00e0y<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                    Ch\u00e0o m\u1eebng Qu\u00fd kh\u00e1ch \u0111\u1ebfn v\u1edbi Vietnam Explore!D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c \u0111i\u1ec1u kho\u1ea3n cam k\u1ebft, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, b\u1ea3o h\u00e0nh d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a Qu\u00fd kh\u00e1ch khi tham gia tour, s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 du l\u1ecbch c\u1ee7a ch\u00fang t\u00f4i. 1. Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i \u2013 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 Vietnam…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3095","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages\/3095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/comments?post=3095"}],"version-history":[{"count":10,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages\/3095\/revisions"}],"predecessor-version":[{"id":7047,"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/pages\/3095\/revisions\/7047"}],"wp:attachment":[{"href":"https:\/\/vietnamexplore.vn\/vi\/api\/wp\/v2\/media?parent=3095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}