{"id":6761,"date":"2025-10-13T10:05:19","date_gmt":"2025-10-13T03:05:19","guid":{"rendered":"https:\/\/vietnamexplore.vn\/?page_id=6761"},"modified":"2025-10-22T16:54:30","modified_gmt":"2025-10-22T09:54:30","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/vietnamexplore.vn\/en\/shipping-and-delivery-policy\/","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"<h3 data-start=\"422\" data-end=\"455\">\u00a0Tourist transportation<\/h3>\n<ul data-start=\"457\" data-end=\"1220\">\n<li data-start=\"457\" data-end=\"666\">\n<p data-start=\"459\" data-end=\"666\">Vietnam Explore provides and arranges appropriate transportation for each tour program (such as tourist buses, boats, airplanes, canoes, electric vehicles, etc.) in accordance with the terms agreed upon in the contract or the tour description.<\/p>\n<\/li>\n<li data-start=\"667\" data-end=\"830\">\n<p data-start=\"669\" data-end=\"830\">All transportation vehicles are <strong data-start=\"704\" data-end=\"760\">ensured to meet technical safety, hygiene, and full insurance requirements<\/strong>in compliance with Vietnamese laws on transportation and tourism.<\/p>\n<\/li>\n<li data-start=\"831\" data-end=\"982\">\n<p data-start=\"833\" data-end=\"982\">Drivers and tour guides arranged by Vietnam Explore are professionally trained, courteous, and always ready to assist travelers throughout the journey.<\/p>\n<\/li>\n<li data-start=\"983\" data-end=\"1220\">\n<p data-start=\"985\" data-end=\"1220\">In case of force majeure (such as traffic jams, bad weather, technical issues, or changes from the transport provider), Vietnam Explore reserves the right to <strong data-start=\"1110\" data-end=\"1152\">adjust the vehicle or itinerary<\/strong> while still ensuring the customer\u2019s rights and the best possible experience.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1227\" data-end=\"1276\">Delivery of documents, tickets, and service confirmations<\/h3>\n<ul data-start=\"1278\" data-end=\"1972\">\n<li data-start=\"1278\" data-end=\"1459\">\n<p data-start=\"1280\" data-end=\"1459\">After you complete the registration and payment, Vietnam Explore will send <strong data-start=\"1352\" data-end=\"1369\">the tour confirmation<\/strong>, <strong data-start=\"1371\" data-end=\"1391\">payment receipt<\/strong>, <strong data-start=\"1393\" data-end=\"1412\">service vouchers<\/strong> or <strong data-start=\"1418\" data-end=\"1432\">e-tickets<\/strong> via email or message.<\/p>\n<\/li>\n<li data-start=\"1460\" data-end=\"1583\">\n<p data-start=\"1462\" data-end=\"1583\">All confirmation information is considered valid as <strong data-start=\"1507\" data-end=\"1527\">a tour ticket<\/strong> and should be carefully checked by the customer upon receipt.<\/p>\n<\/li>\n<li data-start=\"1584\" data-end=\"1795\">\n<p data-start=\"1586\" data-end=\"1795\">In certain special cases (such as last-minute bookings or upon customer request for a printed copy), Vietnam Explore may <strong data-start=\"1689\" data-end=\"1721\">deliver documents directly at the office<\/strong> or <strong data-start=\"1727\" data-end=\"1792\">send digital copies via communication apps (Zalo, Email, WhatsApp)<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1796\" data-end=\"1972\">\n<p data-start=\"1798\" data-end=\"1972\">Customers are responsible for providing <strong data-start=\"1833\" data-end=\"1896\">accurate contact information (phone number, email, address)<\/strong> to ensure the smooth delivery of information, tickets, and itineraries.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1979\" data-end=\"2022\">\u00a0Delivery Time and Method<\/h3>\n<ul data-start=\"2024\" data-end=\"2489\">\n<li data-start=\"2024\" data-end=\"2166\">\n<p data-start=\"2026\" data-end=\"2166\">Vietnam Explore is committed to sending all tour confirmation documents within <strong data-start=\"2095\" data-end=\"2114\">24 working hours<\/strong> after receiving full payment or booking confirmation.<\/p>\n<\/li>\n<li data-start=\"2167\" data-end=\"2339\">\n<p data-start=\"2169\" data-end=\"2339\">In cases requiring direct delivery (for group tours or large contracts), our staff will contact you to arrange a convenient time and location for the customer.<\/p>\n<\/li>\n<li data-start=\"2340\" data-end=\"2489\">\n<p data-start=\"2342\" data-end=\"2489\">If you do not receive the confirmation information within the above timeframe, please contact our customer care department immediately for timely assistance.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2496\" data-end=\"2525\">Responsibilities and Notes<\/h3>\n<ul data-start=\"2527\" data-end=\"2989\">\n<li data-start=\"2527\" data-end=\"2688\">\n<p data-start=\"2529\" data-end=\"2688\">Vietnam Explore is not responsible for lost, delayed, or incorrect confirmation information caused by the customer providing inaccurate contact details.<\/p>\n<\/li>\n<li data-start=\"2689\" data-end=\"2815\">\n<p data-start=\"2691\" data-end=\"2815\">Any changes to the vehicle, departure time, or pick-up point will be <strong data-start=\"2750\" data-end=\"2779\">communicated as early as possible<\/strong> through the registered contact channels.<\/p>\n<\/li>\n<li data-start=\"2816\" data-end=\"2989\">\n<p data-start=\"2818\" data-end=\"2989\">Customers must be present on time at the designated pick-up point. Vietnam Explore is not responsible if the customer arrives late, changes the pick-up point without notice, or skips the tour without informing us.<\/p>\n<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u00a0V\u1eadn chuy\u1ec3n kh\u00e1ch du l\u1ecbch Vietnam Explore cung c\u1ea5p v\u00e0 b\u1ed1 tr\u00ed ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng ch\u01b0\u01a1ng tr\u00ecnh tour (xe du l\u1ecbch, t\u00e0u, m\u00e1y bay, ca n\u00f4, xe \u0111i\u1ec7n, v.v.) theo \u0111\u00fang n\u1ed9i dung \u0111\u00e3 th\u1ecfa thu\u1eadn trong h\u1ee3p \u0111\u1ed3ng ho\u1eb7c m\u00f4 t\u1ea3 tour. T\u1ea5t c\u1ea3 ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n \u0111\u01b0\u1ee3c&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6761","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages\/6761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/comments?post=6761"}],"version-history":[{"count":5,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages\/6761\/revisions"}],"predecessor-version":[{"id":6873,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages\/6761\/revisions\/6873"}],"wp:attachment":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/media?parent=6761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}