{"id":3105,"date":"2024-10-17T17:23:32","date_gmt":"2024-10-17T10:23:32","guid":{"rendered":"http:\/\/vietnamexplore.vn\/?page_id=3105"},"modified":"2025-10-23T18:54:02","modified_gmt":"2025-10-23T11:54:02","slug":"comment-on-complaints","status":"publish","type":"page","link":"https:\/\/vietnamexplore.vn\/en\/comment-on-complaints\/","title":{"rendered":"Suggestions &amp; complaints"},"content":{"rendered":"<h2>INTRODUCTION<\/h2>\n<p>We always listen to and appreciate every comment and feedback from our customers to continuously improve the quality of our services. If you have any suggestions or complaints regarding our services, please contact us using the information below.<\/p>\n<h2>FEEDBACK AND COMPLAINT PROCESS<\/h2>\n<p><strong>Step 1: Contact Us<\/strong><\/p>\n<ul>\n<li>Email: Send your feedback or complaint to: <a href=\"mailto:support@vietnamexplore.vn\">support@vietnamexplore.vn<\/a>.<\/li>\n<li>Phone: Call our hotline for direct support \u2014 Vietnamese: +84941533737 | English: +84889233737<\/li>\n<li>\u0110\u1ecba ch\u1ec9: B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 g\u1eedi th\u01b0 ho\u1eb7c \u0111\u1ebfn tr\u1ef1c ti\u1ebfp v\u0103n ph\u00f2ng c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i: 09 B\u00ecnh Th\u00e1i 2, ph\u01b0\u1eddng C\u1ea9m L\u1ec7, th\u00e0nh ph\u1ed1 \u0110\u00e0 N\u1eb5ng<\/li>\n<\/ul>\n<p><strong>Step 2: Confirmation<\/strong><\/p>\n<ul>\n<li>After receiving your feedback or complaint, we will send an email or call you to confirm that we have received your information.<\/li>\n<\/ul>\n<p><strong>Step 3: Processing<\/strong><\/p>\n<ul>\n<li>We will review, verify, and handle your feedback or complaint as soon as possible.<\/li>\n<li>The processing time may take 3\u20135 working days, depending on the nature and complexity of the issue.<\/li>\n<\/ul>\n<p><strong>Step 4: Response<\/strong><\/p>\n<ul>\n<li>Once the issue has been resolved, we will contact you to inform you of the results and any corrective measures (if applicable).<\/li>\n<\/ul>\n<h2>PRIVACY POLICY<\/h2>\n<p>All feedback and complaint information you provide will be kept strictly confidential and used solely for the purpose of improving our service quality.<\/p>\n<h2>CONTACT INFORMATION<\/h2>\n<p>If you have any questions or requests related to our feedback and complaint process, please reach out to us via:<\/p>\n<ul>\n<li>Email: <a href=\"mailto:support@vietnamexplore.vn\">support@vietnamexplore.vn<\/a><\/li>\n<li>Phone: Vietnamese: +84941533737 | English: +84889233737<\/li>\n<li>\u0110\u1ecba ch\u1ec9: 09 B\u00ecnh Th\u00e1i 2, ph\u01b0\u1eddng C\u1ea9m L\u1ec7, th\u00e0nh ph\u1ed1 \u0110\u00e0 N\u1eb5ng.<\/li>\n<\/ul>\n<p>We are committed to listening and resolving your feedback and complaints promptly and effectively.\nThank you for trusting and using our services!<\/p>","protected":false},"excerpt":{"rendered":"<p>GI\u1edaI THI\u1ec6U Ch\u00fang t\u00f4i lu\u00f4n l\u1eafng nghe v\u00e0 tr\u00e2n tr\u1ecdng m\u1ecdi \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p, ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u00f4ng ng\u1eebng c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 g\u00f3p \u00fd ho\u1eb7c khi\u1ebfu n\u1ea1i n\u00e0o li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i, vui l\u00f2ng li\u00ean h\u1ec7 theo c\u00e1c th\u00f4ng&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3105","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages\/3105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/comments?post=3105"}],"version-history":[{"count":3,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages\/3105\/revisions"}],"predecessor-version":[{"id":6883,"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/pages\/3105\/revisions\/6883"}],"wp:attachment":[{"href":"https:\/\/vietnamexplore.vn\/en\/api\/wp\/v2\/media?parent=3105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}